Refund policy

Return and Exchange Policy:

If the product is found damaged by a customer, Skin Store Pakistan will look into the matter. Customer should contact our team within 24 hours (0322-3063434 09.00AM to 05.00PM) of the delivery time and will then be asked to share pictures of the damaged good along with the invoice or order number in order to clarify the problem.
If it indeed turns out to be our fault, the customer will have the liberty to ask either for a refund, a new article of the same product, a different product with the same price tag, or a voucher with credit of the same amount as the returned product which will assist fully in future purchases. Skin Store Pakistan will also bear the cost of the shipping charges for the return of the damaged good. The whole process will take approximately 6-8 working days.

In order to be eligible for a return, the product should:

-Be unused

-Should be returned in its original packaging.

-The purchase receipt needs to be sent with the product in order to act as proof.


Please note that we will not be catering to any requests for exchange or refund after 24 hours of the delivery time.

WE DO NOT ENTERTAIN REFUNDS WITHOUT ANY GENIUNE REASON, ALSO IF WE HAVE TO PROCESS THE REFUND, DELIVERY CHARGES WILL BE DEDUCTED ACCORDING TO THE WEIGHT OF PARCEL.

If you're a new customer 1000 advance payment will be taken on all orders worth 10k or more, if your order value is more than 19k you will have to pay the remaining amount as advance.  Orders will not be dispatched without call/sms confirmation.

50% advance payment is must for all expensive items 

COD is only acceptable only for major cities of Pakistan.

We will assume that you have already read our rules and regulations before you place an order.

We hope that you have a wonderful shopping experience with us..

Thanks 😊😊